Shipping & Returns

1. Shipping and delivery

UCW supplies stocked automotive components, electronic modules and custom-made wiring harnesses. Freight charges, carriers and estimated dispatch times depend on the product, size, destination and availability. Shipping charges are provided during ordering or by quotation. We do not advertise a universal flat shipping rate or guaranteed delivery time.

Custom-built products may require manufacturing time before dispatch. Where a tracked carrier is used, tracking details will be supplied when available. Please check the delivery address supplied with your order.

2. Custom-built wiring harnesses

Many UCW harnesses are made to order for a specific vehicle, engine, transmission or conversion. Before ordering, confirm the application, specifications, connectors and any modifications with UCW. Build times vary with workload and parts availability.

Changes or cancellation after work begins may be limited. We generally do not accept change-of-mind returns on made-to-order goods. This does not affect consumer guarantees where a product is faulty, incorrectly made or otherwise fails to meet applicable legal requirements.

3. Stocked products and change of mind

Please confirm suitability before ordering modules, connectors, accessories and other stocked items. UCW does not generally offer change-of-mind refunds or exchanges unless agreed separately. Faulty, misdescribed or otherwise non-compliant goods remain subject to Australian Consumer Law remedies.

4. Supply, installation and programming services

For vehicle wiring, module programming, security installation and related workshop services, the agreed scope, location, appointment and any specific warranty details will be confirmed with your quote or booking. No freight applies to work performed on a vehicle at a workshop. Services are also subject to applicable Australian Consumer Law guarantees.

5. Damaged, incorrect or missing items

Contact UCW as soon as practical if a parcel arrives damaged, contains an incorrect item or is missing components. Provide your order or invoice number, a description and, where possible, photographs of the goods and packaging. Keep the packaging while we investigate.

6. Faults, warranties and remedies

Any additional manufacturer or UCW warranty period will be stated for the particular product or service in its documentation, quotation or invoice. We do not apply a blanket warranty period to every item.

Under the Australian Consumer Law, a major failure with goods can entitle a consumer to reject the goods and choose a refund or replacement, subject to the law. For a non-major failure, the supplier may be entitled to provide a remedy within a reasonable time. Other compensation rights may also apply. Service remedies depend on the nature of the failure and applicable law.

Reasonable return or transport costs for goods that fail to meet consumer guarantees will be addressed in accordance with the law.

7. Installation and compatibility

Automotive electronics and wiring must be selected and installed for the correct application. Incorrect installation, misuse or unauthorised alteration may affect an additional warranty where the problem is caused by that conduct. This does not remove statutory consumer rights.

8. How to make a claim

Before returning goods, please contact UCW with your name, order or invoice details, vehicle/application details where relevant, and a description of the issue. We will explain the assessment and return process. Please retain proof of purchase.

9. Contact

Ultimate Conversion Wiring
Wilberforce, NSW 2756, Australia
Phone: 0412 293 606
Contact UCW