Privacy Policy

1. About Ultimate Conversion Wiring

Ultimate Conversion Wiring (UCW) is an Australian business providing automotive wiring, conversion components, programming and related products and services. For privacy enquiries, please use our contact page or telephone 0412 293 606.

2. Information we collect

Depending on how you deal with us, we may collect your name, contact details, delivery or billing address, order and invoice information, vehicle details, requested wiring or programming specifications, correspondence and other information you choose to provide.

Our website and hosting systems may also process technical information such as IP addresses, browser details, access logs and cookies needed for site operation and security.

3. Why we collect and use information

We use information to respond to enquiries, prepare quotes and proforma invoices, process and fulfil orders, arrange deliveries, provide products and services, manage customer records, handle support and warranty matters, protect our website and meet applicable record-keeping and legal requirements.

4. Payments and orders

Order and billing information may be used to prepare invoices, reconcile payments and fulfil purchases. Where a third-party payment provider is offered, payment details are handled according to that provider’s terms and privacy policy. UCW does not intend to store complete payment-card numbers or card security codes in its website systems.

5. Disclosure to service providers

We may share information as reasonably necessary with delivery carriers, payment providers, hosting and email providers, IT support, professional advisers or other providers assisting us with an order or requested service. We may also disclose information where required or authorised by law. We do not sell customer contact details as a marketing list.

6. Cookies and website technology

The website may use browser storage or cookies for functions such as shopping carts, preferences and security. Technical logs may be created by hosting systems. If optional analytics or advertising services are introduced, this policy should be updated to identify them and explain relevant choices. You can manage cookies through your browser, although disabling them may affect website functions.

7. Storage, security and overseas handling

We take reasonable steps to protect information against loss, misuse and unauthorised access, including appropriate access controls and secure connections where available. No internet transmission or storage method is completely risk-free. Some hosting, email, payment or other service providers may process data outside Australia; the locations and protections depend on the providers actually used.

8. Retention

We retain personal information for as long as reasonably needed for the purposes described above and for applicable legal, taxation, accounting, warranty or dispute-resolution requirements. When no longer required, information will be deleted or de-identified where reasonably practicable.

9. Access and correction

You can request access to personal information we hold about you, or ask us to correct information that is inaccurate or out of date, by using our contact page or calling 0412 293 606. We may need to verify your identity before acting on a request.

10. Third-party websites

Our website may link to independent third-party websites. Their privacy practices are governed by their own policies, which we encourage you to review.

11. Concerns and complaints

Please contact UCW first if you have concerns about our handling of personal information so we can investigate and respond. Depending on the circumstances and whether the relevant law applies, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

12. Policy changes and contact

We may update this policy as our website, services or legal requirements change. Updates will be published here with a revised date. Contact: UCW contact page · 0412 293 606 · Wilberforce, NSW, Australia.